Why AA-team for your customers?
With breakdown assistance you not only offer a highly valued service - after all you are the lifesaver - but you also strengthen the bond with your customers and thus guarantee continuity for your company with the annual breakdown assistance extension. A win-win situation that completes the circle.
Benefits
AA-team BV can immediately offer competitive rates on emergency center subscriptions (postpaid) for larger orders and even offers the option of free registration in the form of card control (prepaid).
In addition, you will enjoy the following benefits when your company partners with AA team:
- A unique emergency number
- Handle calls yourself or leave it to us ons
- Strengthen the bond between your customers and your company
- Extensive network throughout Europe
- Savings on replacement transport due to fast handling
- Real-time access to roadside assistance statuses
For whom?
As a car company - after performing regular maintenance or sales - you can offer your customers a 24/7 AA team emergency center subscription. The advantage of this service is that the VAT is deductible.
Do you have a car company or other company whose customers do not have regular maintenance on their vehicle and with which you still want to offer your customers roadside assistance service, then AA-team offers several options, such as:
A) You sell the emergency center subscription including VAT and the customer pays a contribution for the roadside assistance.
B) You have the customer pay a premium for taking over the breakdown risk and you join the A.A. Team cooperative. This has an insurance tax number and also makes use of the exemption from the Insurance Act to be able to sell roadside assistance subscriptions.
If you are a fleet manager, lease company or fleet owner and you bear the costs yourself, you can also use the emergency center subscription and the VAT regulation.
Especially with a strong brand or several brands under one roof, the need for one emergency number quickly arises for damage, breakdown or other events. AA-team is there for these companies, but also for (fuel) card holders, fleet owners and lease companies. Via AA-team you can offer your customers their own card with a unique emergency number. When your customers call the emergency number, they're always answered on your behalf. If desired, the card can be printed in-house. In addition, the telephone line can be forwarded to your own company at times you wish, so that you can coordinate and carry out the assistance yourself. Assistance can of course also be provided via our general emergency number.
This strengthens the bond with your company for stranded customers. At the same time, you have control and 'real-time' access through our AlarmPlatform. Here you can view all statuses in real-time.
With AA-team you can also offer your customers roadside assistance abroad. We work with more than forty European countries. In addition, Dutch cars are available in most European countries, with and without a towbar. This means that your customers are quickly on the road again. Taking care of the repatriation (up to a distance of 1000 kilometers to the destination) takes 10 to 15 working days. Read more about roadside assistance abroad here.
Real-time insight
Because of the connection between the AlarmPlatform and our database, you always have 'real-time' insight into the status of a report. This way you can see whether a call is in progress and how a report has been handled. If the report is not successful, you can see exactly where the vehicle is, whether replacement transport has been used and whether the final destination is already known.
Software integrations
Duplicate entries are a thing of the past. AA-team has developed a component with which your own database data can be transferred one-on-one to the database of AA-team. This can be done at fixed intervals, but also manually. Online entry by both the head office and the branches is also possible. The advantage for the branches is that they can immediately activate the sold used cars and print a certificate or card. The head office has an online overview in all branches.
Location determination
Issues are directed to the right person in the right place via a simple and user-friendly menu. When building the system, the location of your customer's phone was also taken into account. This allows the exact location to be quickly identified.
Variant card
We have developed the variant card for companies that want to get rid of the hassle around issuing, importing and costs that the mobility card entails. By means of a numbered threefold MOT-like carbon copy form you fill in at least the vehicle data and the start and end date and give this to the customer. The customer can register with AA-team as a 'garage customer' for the network contribution of € 9.95 per year. AA-team takes care of the collection and sending of the card.
The network contribution is especially for customers who have confidence in their car, but who can still fall back on a reliable organization day and night in the event of an emergency. You only pay the actual costs for a possible breakdown for the registered license plate. In addition, you save on administration costs and the fixed costs of AA-team and at the end of the year you will receive a volume discount on the number of registered license plates. With this you can finance the roadside assistance again.
Duocard
Just like with the variant card, the customer is also assisted in the event of a breakdown with other vehicles. AA-team offers a stranded person the opportunity to use AA-team's network via this pass. They can use this as soon as they have a breakdown with a trailer or their own (recreational)* vehicle. AA-team does not impose any restrictions on vehicle age or mileage. The settlement takes place at the owner's expense – possibly on the basis of split billing – at the same advantageous rates as agreed with you.
* Such as a classic car, camper, motorcycle, trailer, caravan.
If the garage has entered the complete customer data, AA-team can take care of the follow-up. Especially now that the MOT no longer has to be synchronized with the mobility card, this can provide an extra moment of contact with the customer.
With AA-team you can help your customers in a personal and fast way in the event of a breakdown.
